Billing, plans & refunds

Plans are monthly and cancel any time. There's no setup fee.

Change your plan

Upgrade or downgrade from the storefront (or ask us). Changes take effect at the next billing cycle unless you ask us to apply it sooner.

Cancel

Cancel any time from the storefront or by ticket. Your server stays online until the end of the paid period, then it's suspended and eventually removed. We'll tell you the exact end date and what happens to your data before we remove anything. See our offboarding steps for how data is handled.

Payments & invoices

• Cards are processed securely by our payment provider; we never see your card number.
• Invoices/receipts are emailed after each payment.

Refunds

Refunds are handled case by case by the billing team. Open a ticket with your order email and we'll review it — please don't post card details in a ticket.

A payment failed

We'll retry and email you. If it keeps failing, your server may be suspended until it's settled — get in touch and we'll help.